Desk of Content

1 . zero Introduction 2

2 . zero The Scope of Procedures Management of Giant: 3- 5

3. 0 Role of Functions Manager:5-7

4. 0 Ideal Choice for Location: 7-9

4. you Importance of Location7-9

4. two Methodology

5. zero Use of Technology: 9-12

5. 1 EPOS9

5. a couple of CCTV (Closed-circuit television) 15

5. several IP positioning10

5. 4 E-Supply Sequence Management11-12

6. 0 Determination to Top quality and Client satisfaction: 12-14

7. 0 Conclusion15

8. 0 References16

1 ) 0 Introduction:

Big Hypermarket and Supermarket is usually owned simply by Dairy Farmville farm International Cooperation, and is one of the largest hypermarkets in Malaysia. It was structured on the Teng family in the year 1944 in one of the suburbs of Kuala Lumpur. (Antonio. 2010)

At the very beginning Giant only operates the business on the western part of the country of Malaysia, however , at present they are operating almost all above the country.

Giant works its operations in Malaysia, Singapore, Brunei, Indonesia and UAE. It had been founded with the suburbs of Kuala Lumpur by the Teng Family like a very simple food store. Giant features its head office in Shah Alam, Selangor. Giant has more than 230 stores composed of of Hypermarkets and Supermarkets. The number of workers working in Huge is approximately twelve, 000 in all of the over Malaysia. As Huge is functioning as a price tag industry excellent number of opponents in Malaysia such as Carrefour, Jusco, Befehlszusammenfassung, Milimewah, Mydin and Chua Kahseng.

In this record, I have chosen the Giant shop located by South Town Plaza, Seri Kembangan Town Centre, Serdang, Selangor, as a model to go over the principles of operations managing which are utilized by the supermarket.

2 . 0 The Range of Procedures Management of Giant:

Firstly, as Nigel Slack(2012) has stated that Operations Managing is the process of managing the time which develop and deliver products and services.

Furthermore, the range of functions management may be referred to the operation function. Every business has an businesses function mainly because every organization produces a few types of goods and/or services. However , it is far from the only function, it is one of the 3 key functions of any firm:

The marketing function, which is accountable for communicating the organization's product or service to the markets to be able to generate client request for service.

In term of the Huge store by South City, the primary activities of promoting function are basically promoting the products and services to nearby citizens through establishing advertising board and releasing leaflets.

Second, the product and service development function is responsible for creating new and customized products and services in order to generate upcoming customer demands for services.

In regard of Giant supermarket, similarly the services they provides happen to be basically promoting services such while providing parking area to customers, ATM machine, services lifts, Self-service deposit, reliability and cleanliness maintenance.

On the other hand, in term of product, Big produces their own products selling at their particular outlets to obtain lower costs and supply cheap price with their customers

Third, it's the operation function, which is responsible to fulfilling consumer requests intended for service through the production and delivery of products and providers.

The operation function in Giant superstore can be reported the major activities of the administration including preserving equipment, providing customers, share replenishment and so forth

Besides the 3 primary functions, there might be as well other a couple of support functions of supervision of Large, which enable the core functions to control effectively and efficiently. Included in this are:

Accounting and financing function, it gives you information to help financial decision-making and deal with the economic resource owned or operated by the business.

Human resource function, which employees and develops the organization's staff as well as looking...

References: First of all, as Nigel Slack(2012) has stated that Operations Management may be the activity of managing the resources which in turn produce and deliver products.

(Jay Heizer& Barry Provide 2010)

some. 0 Proper Choice for Location: